We accept all major credit cards as well as Paypal.
Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Natu & Co.
Why am I charged before my order has shipped?
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise, we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.
What’s the status of my order?
To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
If you would like to remove items from your order, contact Customer Support via email at firstname.lastname@example.org within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Friday, 8:00 am – 5:00 pm GMT.
If you are unable to contact our Customer Experience team in time, you can initiate a return once you receive your order
How do I cancel my order?
Contact Customer Support via email at email@example.com within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 8:00 am – 5:00 pm GMT.
If you are unable to process a cancellation in time, you can initiate a return once you receive your order.