What is your return policy?
The following items can be returned:
- Unused and unwashed items, sent in original packaging with tags.
- Items which are proven to be damaged on arrival and scheduled for return within 7 days of receiving your order.
- Returns being made as a result of error/s which occurred during the order process.
The following Items cannot be returned:
- Individual items that were purchased as part of a Set.
- Bedding, Bath, Tabletop and Decor items that have been used, washed or removed from original packaging.
- Items that have not been scheduled for return within the 7-day window.
- Items purchased at a Natu & Co. Sale or pop up stores.
- Free gifts or promotional items with retail value.
In event of a return, shipping fees or taxes are non-refundable; also the client takes care of whatever fees incurred in returning the said item.
How do I schedule a return?
- Send an email to Customer Support at Support@natuandco.com
When will I receive my refund?
- Please allow 10 to 14 business days for your return to process. We will send an email once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.
- If you send your item(s) back outside the 7-day return window, we reserve the right to refuse your return
How can I exchange my order?
- Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.